Terms & Conditions
This website is operated by Sheer. Throughout the site, the terms “we”, “us” and “our” refer to Sheer. Sheer offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Sheer is the trading name of Sheer Wyndham Limited, a company incorporated in Hong Kong SAR, China under company number 58932201. Our registered address is 2812, BOA Tower, 12 Harcourt Road, Admiralty, Hong Kong.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Eligibility to Purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the Sheer terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Sheer, whose applications are acceptable to Sheer and who have authorized Sheer to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Sheer reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Sheer feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Placing an Order
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Sheer offers products for sale that are in stock and available for dispatch from our distribution center. If your order is not in stock, we will contact you as soon as possible to discuss alternative solutions. If we cannot fulfill your order for any reason, you will be advised by phone or email. We always try to keep the information on our website about availability up to date, but our only responsibility to you if an item is unavailable will be to tell you as soon as we can, and to not charge you for it. Sheer will store a record of your transactions for a minimum of one year.
Pricing Policy
Prices shown on the Site are in HK Dollars (HKD $).
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
If you are a customer whose credit/debit card is not denominated in HK Dollars or US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Import tax and duties and the related customs fees may be charged, depending on the destination country. These charges are determined by customs in the destination country. Payment of the taxes and related duties will be responsibility of the recipient. Thus, the price of our goods do not include additional taxes, fees, and surcharges. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.
Sale Adjustment Policy
Sheer is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your Sheer account in the form of a store credit which will be valid for 12 months.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.
Acceptance of Order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and Sheer will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Hong Kong and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Sheer.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Payment
Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to SHEER.COM.HK. Payment will be debited and cleared from your account upon dispatch of your order by Sheer. Payments for orders containing a pre-order item will be taken in and around 9 days after your order is placed. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Sheer, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Sheer user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
To help ensure that your shopping experience is safe, simple, and secure, Sheer uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Promotion Codes
Personal Promotion codes such as your personal code for applying online store credit or any personal promotion codes offered by Sheer to you are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
Delivery
Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. Sheer is not responsible for any delays caused by destination customs clearance processes.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
Exchanges & Returns
Please click here for details of our Exchanges & Returns policy, which is part of these Terms and Conditions.
Final Sale
For online orders, products marked as "Sale" cannot only be refunded in the form of online store credit.
Your Rights
Liability
Complaints & Governing Law
The TOS are governed by the laws of Hong Kong Special Administrative Region and in particular by the Sales of Goods Ordinance (Cap.26) and Control of Exemption Clause Ordinance (Cap.71). In the event of a dispute between Sheer and you arising from the TOS, you and we both agree that the courts of the Hong Kong Special Administrative Region will have non-exclusive jurisdiction.
First Online Purchase 10% off
Use promo code WELCOME10 to get 10% off your first order on sheer.com.hk, subject to these T&Cs:
- This promotion is run by Sheer Wyndham Limited trading as Sheer
- To redeem this offer, enter the promo code at checkout on your first order from Sheer
- This offer will expire once you have placed your first Sheer order
- The promo code only applies to first time orders with no minimum spend and may not be used on sale items
- This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards)
- This offer is invalid for customers who have already used their WELCOME10 discount at our Landmark Boutique
- This offer is non-transferable, non-exchangeable and no cash alternative is offered
- Sheer reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
- In the event of a dispute regarding this promotion, the decision of Sheer is final and no correspondence or discussion shall be entered into.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@sheer.com.hk or by mail using the details provided below:
SHEER - Shop 310, 3/F, Landmark Atrium, Central, Hong Kong
We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.
