Customer Help

Shipping & Delivery

Delivery Options


All orders will be processed & dispatched within 3 business days. We take the utmost precautions to ensure the safety of your package.

Areas Cost Courier Shipping Times*
Hong Kong Free Pick Up in Store
HKD50 / Free for order over HKD1,000
HKD200 / Free for order over HKD5,000
Free Pick Up in Store
SF Express
1 - 2 business days
1 - 2 business days
Same Day Delivery
Asia HKD150 / Free for order over HKD1,000 Fedex 3 - 5 business days
Canada, United States and Europe, Australia, New Zealand HKD250 / Free for order over HKD2,500 Fedex 3 - 5 business days
Rest of World HKD250 / Free for order over HKD2,500 Fedex 7 - 9 business days

*Due to COVID, there may be potential delays based on the local circumstances.

Frequently Asked Questions

Same Day Delivery - HKD200

We offer same day or next day delivery for Hong Kong orders, for specific delivery date / time, please specify at check out under "note".

Delivery between 12pm - 6pm, Monday to SaturdayPlace your order by 3pm for same day delivery in Hong KongAny orders placed after 3pm will be delivered the next day, except for public holidays

Upon dispatching your order, we will send you a shipment notification email with the details of your tracking number. If you do not receive a tracking email, please email us at customercare@sheer.com.hk.

Import tax and duties may be applicable, depending on the destination country. You are responsible for all import tax and duties.The courier will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.

Yes, we do! This year, we have created a new gift wrapping service! Find out more here