Orders to Hong Kong:

• Free Pick Up Store | 1 - 2 Business Days
• HK$60 / Free for order over HK$1,500 | SF Express 3 - 6 Business Days
• HK$200 / Free for order over HK$8,000 | Same Day Delivery (Cut off time 1pm)

Orders to China:

• HK$220 / Free for order over HK$3,500 | SF Express 3 - 5 Business Days

Orders to Singapore:

• HK$150 / Free for order over SGD175/ HK$1,000 | Fedex 5 - 7 Business Days

Orders to Rest of Asia:

• HK$150 / Free for order over HK$2,000 | Fedex 5 - 7 Business Days
• HK$400 | Fedex Express 3 - 6 Business Days

Orders to Canada, United States and Europe, Australia, New Zealand:

• HK$250 / Free for order over HK$3,500 | Fedex 5 - 7 Business Days
• HK$500 | Fedex Express 3 - 6 Business Days

Orders to Middle East:

• HK$400 / Free for order over HK$4,000 | Fedex 7 - 9 Business Days

Orders to Rest of World:

• HK$350 / Free for order over HK$3,500 | Fedex 7 - 9 Business Days
• HK$500 | Fedex Express 5 - 7 Business Days

If you are unsure about the cost of shipping to your location, shipping fees are calculated directly at checkout.

All orders will be processed & dispatched within 3 business days. We take the utmost precautions to ensure the safety of your package.

Upon dispatching your order, we will send you a shipment notification email with the details of your tracking number. If you do not receive a tracking email, please email us at customercare@sheer.com.hk.

Import tax and duties may be applicable, depending on the destination country.

You are responsible for all import tax and duties. Please ensure that you check all the local rules and regulations prior to purchase.

If you refuse to pay for the duties & taxes, and as a result the shipment is returned to us, we will have to charge you for both the shipping and also return fee of the items.

The courier will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.

Yes we do!

Gift wrap includes a open top box with a delicate tie ribbon, with a paper bag for easy carrying. Any messages can be delivered too with our Sheer cards. Add HK$40 for our luxurious packaging at check out.

For all online orders, any non-sale item is eligible for a monetary return or exchange within 21 days after receipt of the products. Please ensure that all items are returned in its original condition with all tags and protective liners still attached at the time of return.

For personal items, such as hosiery, underwear, adhesive products or intimate toys, the packaging must be unopened and intact. Items cannot have been worn, altered, opened, or washed as well.

Only full-priced items will be eligible for monetary return to your original payment method. For sale products, we accept exchange or return in the form of online store credit only. Please note that items purchased with store credit cannot be returned or exchanged.

Please note that shipping charges on your original order are not refundable, and all refunds will be processed to original form of payment.

For orders within Hong Kong, we offer complimentary returns via SF express.

For orders within Asia, we are happy to provide an easy returns process. Email us and we'll send you a return label. A flat rate of HKD200 will be deducted from your returns as a processing fee.

For orders outside of Asia, you are responsible for the shipping of your item back to our boutique. Please ensure that you use a trusted courier service, as we are not responsible for any packages lost in the duration of the return.

All sale items purchased online can only be returned for online store credit and will be processed online only, unless you bring the item to our boutique in person for an immediate exchange - then in which case we will process it in store for you.

If you choose to mail your return back to us, upon receiving your returned item, we will send you the store credit in the form an email within 5 working days. Please contact customercare@sheer.com.hk if you do not receive your store credit email. Store credit can only be used at Sheer online and cannot be used at our boutique nor exchanged for cash. All store credit from returned sale items is valid for 1 year from date of issue, and can only be used once for exchange.

Please note that sale items purchased in our boutique are not eligible for return or refund.

1.⁠ ⁠Log into your Sheer account via our website and select the order you wish to return.

2.⁠ ⁠Click 'Request Return' and select the items you wish to return and click request.

3.⁠ ⁠You will receive a confirmation within 5 business days regarding your return request.

4.⁠ ⁠Once your return request is approved, you may send the item back to us. If you are outside of Hong Kong, our team will respond to you via email to arrange your shipping label.

If you would like to exchange your item for a different size or colour, please email us at customercare@sheer.com.hk for arrangements. If you wish to exchange for a different style, please initiate a return for your original item and put in a new order instead.

Please ensure that all items are returned in its original condition with all tags and protective liners still attached at the time of return. For personal items, such as hosiery, underwear or adhesive products, the packaging must be unopened and intact. Items cannot have been worn, altered, opened, or washed as well.

Once you confirm that your item is eligible for a refund or exchange, you can definitely bring it to our boutiques and arrange for a refund or exchange.

Our boutique staff will be happy to help you process the return. Any refund for full-priced items of an online order will be provided to you in the same method of payment; and in the form of online store credit for sale items.

Please provide up to 10 working days for the refund to appear in your account.

For all purchases made at our boutique, only exchanges or refund to store credit is permitted within 21 days for any non-sale item.

All items returned must be in its original condition and unopened packaging, and cannot have been worn, altered, opened, or washed. Additionally, all tags and protective liners must still be attached.

Sale items cannot be returned or exchanged.

Please make sure all these criteria are met to be eligible for returns or exchange.