Customer Help
Shipping & Delivery
Shipping & Delivery
Shipping & Delivery
All orders placed between Monday - Friday will be shipped the following business day.
For orders placed on weekends, we will process them the following Monday.
| Areas | Cost | Courier | Shipping Times* |
|---|---|---|---|
Hong Kong |
Free Pick Up in Store HKD50 / Free for order over HKD1,000 HKD200 / Free for order over HKD8,000 |
Free Pick Up in Store SF Express |
1 - 2 business days 1 - 2 business days Same Day Delivery |
| Asia | HKD150 / Free for order over HKD1,000 | Fedex | 3 - 5 business days |
| Canada, United States and Europe, Australia, New Zealand | HKD250 / Free for order over HKD2,500 | Fedex | 3 - 5 business days |
| Middle East | HKD400 / Free for order over HKD8,000 | Fedex | 7 - 9 business days |
| Rest of World | HKD250 / Free for order over HKD2,500 | Fedex | 7 - 9 business days |
Frequently Asked Questions
Same Day Delivery - HKD200
We offer same day or next day delivery for Hong Kong orders, for specific delivery date / time, please specify at check out under "note".
Delivery between 12pm - 6pm, Monday to SaturdayPlace your order by 3pm for same day delivery in Hong KongAny orders placed after 3pm will be delivered the next day, except for public holidays
Upon dispatching your order, we will send you a shipment notification email with the details of your tracking number. If you do not receive a tracking email, please email us at customercare@sheer.com.hk.
Import tax and duties may be applicable, depending on the destination country. You are responsible for all import tax and duties.The courier will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.
Yes, we do! This year, we have created a new gift wrapping service!