Once you sign up & create an account, an automatic email will be sent to you with your store credit code. This store credit code is linked to your email account, and all future store credit will be stored into this code. Please note that this credit only applies to full price products only.

All store credit created from your purchases will show up immediately after your purchase. Please ensure that you are logged into your account when you make a purchase, or use the same email as your account when you check out. If you have any questions about your store credit, please email us at customercare@sheer.com.hk.

If you return an item that you purchased using store credit that you accumulated, your store credit will be refunded back into your account. However, if you make a second purchase with store credits created from a first purchase, and then return your original first purchase items, any store credits used from your first purchase will be deducted from the returns amount.

Once you log into your account, you will see your unique referral link in the widget on the bottom left hand corner. Copy your link and share with your friends! The HK$100 credit will automatically be applied to your friend's order at check out when they shop directly with your link. Once their purchase is confirmed, you will receive your HK$100 credit after 21 days.

All store credit created as a result of your purchases are valid for 1 year from date of purchase. You will receive a reminder email as well before your credits expire!

As of right now, credits can only be earned by shopping in store.

However, if you become a VIP in-store, you will be eligible for the benefits of the VIP tier online too.

As this loyalty programme is online exclusive, you can only spend credits via our online store right now.