Upon dispatching your order, we will send you a shipment notification email with the details of your tracking number. If you do not receive a tracking email, please email us at customercare@sheer.com.hk.

Import tax and duties may be applicable, depending on the destination country. You are responsible for all import tax and duties.
The courier will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.

Yes, we do! Simply mark your purchase as a gift at checkout, and let us know if you have a specific message you would like to send.

For all online orders, any non-sale item is eligible for returns or exchanges within 21 days after receipt of the products. Please ensure that all items are returned in its original condition with all tags and protective liners still attached at the time of return.

For personal items, such as hosiery, underwear or adhesive products, the packaging must be unopened and intact. Items cannot have been worn, altered, opened, or washed as well.

Shipping charges on your original order are not refundable, and all refunds will be processed to original form of payment.

For orders within Hong Kong, we offer complimentary returns via SF express.

For orders within Asia & Australia/New Zealand, we are happy to provide an easy returns process. Email us and we'll send you a return label. A flat rate of $150.00 HKD will be deducted from your returns as a processing fee.

For orders outside of Asia, you are responsible for the shipping of your item back to our boutique. Please ensure that you use a trusted courier service, as we are not responsible for any packages lost in the duration of the return.

All SALE items purchased online can only be returned for online store credit and will be processed online, unless you bring the item to our boutique in person for an immediate exchange, in which case we will process immediately in store for you.

Sale items purchased in our boutique are not eligible for return or refund.

To initiate a refund online, please follow these steps:

1. Create your return online through our SHEER Returns Center

Once you enter your email and order number, a return request confirmation will be sent to you.

2. Check your inbox

Once the return request is approved, you will receive an email stating your RMA#

Any items that do not meet our return policy will not be approved.

3. Arrange your return delivery

Fill in your RMA# on the form enclosed with your order and mail the return items together to us.

For orders within Hong Kong, arrange a free pick-up via SF Express (hotline: +852 2730 0273) with the enclosed pre-paid waybill.

For orders within Asia, please email us and we will send you a return label. A flat rate of $200.00 HKD will be deducted from your returns as a processing fee.

For orders outside of Asia, you are responsible for the shipping of your item back to our boutique. Please ensure that you use a trusted courier service.

Our Returns Address:

Sheer, Shop 310, 3/F, The Landmark Atrium, 15 Queens Road Central, Central, Hong Kong

+852 2388 2876

If you would like to exchange your item for a different size or colour, please email us at customercare@sheer.com.hk for arrangements. If you wish to exchange for a different style, please initiate a return for your original item and put in a new order instead.

Once you confirm that your item is eligible for a refund or exchange, you can definitely bring it to our Landmark boutique and arrange for a refund or exchange. Our boutique staff will be happy to help you process the return. Any refund for an online order will be provided to you in the same method of payment. Please provide up to 10 working days for the refund to appear in your account.

For all purchases made at our boutique, only exchanges or refund to store credit is permitted within 21 days for any non-sale item. All items returned must be in its original condition and unopened packaging, and cannot have been worn, altered, opened, or washed. Additionally, all tags and protective liners must still be attached. Sale items cannot be returned or exchanged. Please make sure all these criteria are met to be eligible for returns or exchange.

As of right now, we have two gift card options: digital for our online store & physical for our boutique.

As of right now, Gift Cards unfortunately cannot be used interchangeably.

Digital Gift Cards can only be used on our website, and physical Gift Cards can only be used at our Landmark Boutique.

You do not have to use the entire amount of the Gift Card in one purchase. Any remaining amount of the Gift Card will be valid for one year from date of purchase.

If you lose access to the Digital Gift Card, please email us at customercare@sheer.com.hk.

If your physical Gift Card is lost, or damaged, unfortunately we cannot offer any replacement or reimbursement of the value in the Gift Card.  

All Gift Cards are final sale and non-refundable, and cannot be redeemed in exchange for cash.

For all purchases made with a Gift Card, only exchanges or refund to store credit is permitted within 21 days for any non-sale item.

All items returned must be in its original condition and unopened packaging, and cannot have been worn, altered, opened, or washed. Additionally, all tags and protective liners must still be attached. Sale items cannot be returned or exchanged. Please make sure all these criteria are met to be eligible for returns or exchange.